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SHIPPING POLICY CANADA, UNITED STATES & AUSTRALIA

How much is shipping?
Shipping in Canada: $5 flat-fee shipping
Shipping to the United States: $10 flat-fee shipping
Shipping to Australia: Shipping fees are determined by the size and weight of the package and are determined at check out.
When will my package arrive?
ALL North American Orders are shipped from Toronto, Canada. Orders are shipped next business day Monday to Friday. Orders placed on Friday will be shipped on Monday.

CANADA: Canada Posts Shipping Standard is 2-7 days.

UNITED STATES: Packages can take 10 to 14 business days to arrive.

Delivery exceptions include COVID-related restrictions, statutory holidays, and other weather-related delays.
Will I get a tracking number?
An email will be sent once your order has been dispatched. If your package was shipped as a parcel a tracking number will be included in the shipping notification email. If you only order 3 or fewer books, they will be shipped as an oversized envelope via regular mail. There is no tracking on envelopes.
Do you ship to PO Boxes?
We cannot send to PO BOXES, please ensure a street address is supplied.
What if my order has not arrived after 14 days?
A parcel is considered lost after it has been in the postal system for a period of 15 business days for Canadian orders and 21 business days for United States orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.
Are you shipping Internationally?
At this time we cannot ship internationally. We encourage teachers to purchase our books from the Amazon store in their country or take advantage of our digital resources.
Which courier do you use?
Canada/United States

For small packages (3 books or less) we use Canada Post/USPS regular post.
(Tracking is not available on small envelopes)

For larger packages (4 or more books) we use FedEx Ground Service.
(Tracking is provided upon shipping notification)

Australia/New Zealand

Australia Post – Tracking numbers are issued in the shipping confirmation email.
Will I have to pay duties or import fees?
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that FULL VOICE Music does not have any control for any duties, customs, and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.

Since these fees are not computed nor applied to orders by FULL VOICE MUSIC, please contact your local customs office to find out more information if you are unsure of the charges.
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